Whiskey River Auctions
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Auction FAQ's:
Are there any reserves, seller's fees, or buyer's fees?
No.
And never will be.
When will my winnings be shipped?
We will ship them as close to the clerking as possible. In the past that hasn’t been more than 4 days after auction close but it is subject to weekends and holidays. If there is an issue with your order we will email you but if you haven’t received shipping information 5 days after auction close feel free to email us but please don’t contact us any sooner.
When will the auction be clerked?
Depending on holidays and weekends our auctions are normally clerked within 4 days of auction close but historically we have them clerked within 48 hours.
How do I get charged?
We will automatically charge the card we have on file for you when we go through and clerk the auction. If there are insufficient funds on the card we will reach out and if you don’t provide a valid card within 48 hours your winnings will be released to the next highest bidder or into another auction
Will I receive tracking information?
Yes, when your order ships we will send you an email with tracking to the email you registered for the auction with. Shipping costs? You will need to account for shipping fees when bidding. They will be added at time of clerking and will be dependent on the size of your winnings and the distance they have to travel. We do honor or free shipping policy that we have on our website where any order over $150 ships free within the continental USA excluding HI and AK.
Returns and refunds?
We do not accept or hand out either - all sales are final and items are shipped as is. How do multiple winnings get shipped? They will be shipped in one package to you and you will only be charged for shipping once unless you and your order qualify for our free shipping policy.
FAQ Videos:
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